Terms of Service

All the products are custom made by order, the production of each rug starts once the payment is made by the customer.

 

Owing to this, none of the products can be returned once purchased by the customers.

 

If there are damages to the product during shipment and the customers receive a defective product, they are requested to make an unpacking video of the product and send it to us.

 

Our team thoroughly checks each product before shipping them out to ensure that the buying experience is not spoiled.

 

In some unfortunate cases where damages are encountered, our team will look into the matter and assist the customers in the best way possible.

 

Delays in notification or returns could lead to the rejection of the return request.

 

Note: Moody Mats reserves the right to refuse returns or exchanges that do not meet these conditions. Non-qualifying items will be sent back at the customer’s expense, and a refund will not be issued.

 

For any queries or assistance, please reach out to us at support@moodymats.com or connect with us via WhatsApp or Instagram DM.